SMS & Communication Policy

1. SMS Opt-In Policy

Prior Express Written Consent Required: Ascent Cloud Experts, LLC requires your prior express written consent before sending any marketing SMS/text messages. We never send unsolicited text messages.

1.1 How to Opt-In to SMS Communications

1.2 What You Can Expect When Opted-In

• Message Frequency: Up to 4 messages per month (approximately 1 per week)
• Message Content: Cloud consulting updates, project status notifications, service reminders, and promotional offers
• Message Timing: Messages sent Monday-Friday, 8:00 AM - 6:00 PM CST
• Sender Number: (913) 814-8163
• Message and Data Rates: Standard messaging and data charges from your mobile carrier apply

2. Your Opt-Out Rights

Ascent Cloud Experts, LLC respects your communication preferences. You have the right to:

• Opt out of marketing emails, SMS/text messages, and phone calls
• Unsubscribe from newsletters and promotional communications
• Continue receiving essential service-related communications (account updates, billing, security alerts)
• Update your communication preferences at any time

2. How to Opt Out

Choose the method that works best for you:

3. Online Opt-Out Form

Email Address *

Phone Number (if applicable)

Select Communications to Opt Out Of:

Marketing Emails
SMS/Text Messages
Marketing Phone Calls
All Marketing Communications

Reason for Opt-Out (Optional)

Submit Opt-Out Request

4. Message and Data Rates

Message and data rates may apply. Standard messaging and data charges from your mobile carrier apply to SMS communications. Ascent Cloud Experts, LLC does not charge for SMS messages, but your mobile carrier may apply standard rates.

5. Service-Related Communications

Even if you opt out of marketing communications, you may still receive:

• Account and billing notifications
• Security alerts and important service updates
• Contract and legal notices
• Responses to your direct inquiries
• Project status updates for active engagements

6. Frequency of Communications

When you subscribe to our communications, you can expect:

• Newsletter: Monthly (approximately 4 per month)
• Promotional Emails: Weekly (approximately 4 per month)
• Project Updates: As needed during active engagements
• Emergency Communications: As needed for critical issues

7. Help and Support

If you need assistance with opt-out requests or have questions:

• For SMS Help: Reply "HELP" to any text message
• Email Support: support@ascentcloudexperts.com
• Phone Support: (913) 814-8163 (Monday-Friday, 8 AM - 6 PM CST)
• Online Chat: Available on our website during business hours

8. Data Retention After Opt-Out

When you opt out:

• Your contact information is marked as "opted out" in our systems
• Marketing communications stop within 24 hours
• Your data may be retained for legal compliance and service delivery
• You can request complete data deletion by contacting our privacy team

9. Re-subscription

If you change your mind, you can re-subscribe by:

• Visiting our website and signing up again
• Contacting us at support@ascentcloudexperts.com
• Calling us at (913) 814-8163

10. Consent Record Keeping

We maintain detailed records of all SMS consent for compliance purposes, including:

• Date and time of consent
• Method of consent (website, keyword, verbal, written)
• Phone number provided
• IP address (for online consent)
• Consent confirmation messages sent

These records are maintained for a minimum of 4 years as required by TCPA regulations.

11. Compliance and Legal

This opt-out policy complies with:

• TCPA (Telephone Consumer Protection Act): Federal law governing telemarketing calls and SMS
• CAN-SPAM Act: Federal law governing commercial email
• GDPR (General Data Protection Regulation): European privacy law
• CCPA (California Consumer Privacy Act): California privacy law
• A2P 10DLC Requirements: Industry standards for business messaging

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